Returns & Exchanges
At Khaalis, every piece is made to be lived in — to move with you and to make you feel like yourself. Still, we know that fit, fabric, or feeling doesn't always land the way you imagined it would.
If something isn't right, you have 14 days from the day your order arrives to start a return. Below is everything you'll need to know before sending a piece back to us.
To be eligible for a return, pieces must come back to us exactly as they left:
- Unworn and unwashed, with all original tags and labels still attached
- In their original packaging
- Free of any marks or residue — makeup, deodorant, fragrance, self-tan, or similar
Anything showing signs of wear can't be accepted and will be returned to you.
Faulty or incorrect items.
If your piece arrives damaged, flawed, or isn't what you ordered, please email our team within 48 hours of delivery with your order number and clear photos of the issue. We'll take it from there.
A note on shipping costs.
Original shipping charges aren't refundable once an order has left us.
Return postage is covered by you, unless the piece arrived damaged or we sent the wrong item — in those cases, we'll cover it.
We strongly recommend a tracked service. Until your parcel reaches us, it's still your responsibility, and tracking is the simplest way to make sure nothing goes missing along the way.
Once your parcel arrives with us, our team will check each piece carefully against the conditions above.
You'll then receive an email letting you know whether your return has been approved or declined, along with the reason. We aim to complete this within a few days of your parcel landing with us.
Approved refunds are issued to the original payment method used at checkout — we're not able to redirect a refund elsewhere.
Please allow up to 14 days from the date we receive your return for the refund to be processed. Once it's on its way, the time it takes to appear in your account depends on your bank or card provider.
Would you prefer a different size or piece altogether? Start a return request and follow the exchange steps included in your confirmation.
A few things worth knowing:
- Exchanges depend on stock and aren't confirmed until they've been processed
- If what you'd like has sold out, we'll offer you a refund or store credit instead
- If you'd rather not wait, the quickest route is to place a new order straight away and send your original piece back as a standard return
Need a Hand?
Email us at khaaliss.co@gmail.com with your order number and we'll help you sort it out.