Every order is prepared by hand at our studio. Please allow 1–3 business days for us to pack and dispatch your order. Business days do not include weekends or public holidays.

Once your order has been dispatched, we'll email you a confirmation along with tracking details, if applicable.

During launch periods, sale events, and around Eid and other holidays, processing may take a little longer than usual. We'll always let you know if your order needs extra time.

Delivery times begin from the day your order is dispatched, not the day it is placed.

United States — Standard shipping typically arrives within 4–7 business days.

Pakistan — Standard delivery typically arrives within 5–7 business days.

These are estimates provided by our couriers, not guaranteed. Weather, customs, and courier delays can occasionally extend delivery beyond the windows above.

Shipping is calculated at checkout based on your delivery address and the size of your order. You'll see the exact amount before you complete your purchase, with no charges added afterwards.

When your order leaves us, you'll receive a dispatch email containing your tracking number and a link to follow your parcel. This is not for local deliveries.

Please double-check your shipping address before completing your order. We dispatch to the address entered at checkout exactly as it appears.

If you need to correct an address, email us as soon as possible with your order number. We'll do our best to update it, but once an order has been dispatched we're unable to redirect it.

We are not able to refund or replace orders that are lost because of an incorrect or incomplete address.

If a parcel is returned to us because it couldn't be delivered — an incorrect address, repeated failed delivery attempts, or an unclaimed package — we'll contact you to arrange redelivery. Redelivery shipping costs are the customer's responsibility.

Questions about your delivery? Email us at khaaliss.co@gmail.com with your order number and we'll get back to you as soon as we can.

Thank you for choosing Khaalis. We're grateful for your support.